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Quality Assessment

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fcallahan:
In the tab for Cfg QA for the item form is there a way to enter a specific detail for the function.  All it has is a drop down menu and I can not enter my own criteria for the form.

QueueMetrics:
Not sure I understand - you can choose the items for agents to be graded upon, if this was the question  8)

fcallahan:
How do I add different Items to be graded on.  There is only a drop down menu to select from.  I need to add to that for the different Departments that we have in my company.  They listen for different things between each department.

QueueMetrics:
If you go to the "QA Forms" editors, you can create different forms, to be set by different peoiple with different permissions, given the current set of items.

The set of items can be changed by clicking on the "Edit items" button.

fcallahan:
I am sorry I do not think I explained it very well what I was looking for.   Under the edit form for the QA at the top there is a place to 'add new item'.  The drop down menu on the right is where I want to add other information.  Is there a way to add other selections to the drop down menu.  Thanks in advance for the help.  :)

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