QueueMetrics > General Asterisk configuration

Enabling Agent's page action

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QueueMetrics:
This is meant only for true Agent/xxxx channels. Of course you can change the dialplan to suit your needs.

Mlib:
Hello, sorry, but what did you mean with " is meant only for true Agent/xxxx channels"

I have 2 agents configured by agentcallbacklogin and with this application they can only log in ang log out. So, because of this reason I want to use the agent's page to set my agents to pause, but when I go to this page and try to set my agent to a pause, there is a message that says that i haven't  the rights for these action, like in the following pic:



In the appendix III: The (queuemetrics context), they suggest me to create a especial context name queuemetrics in my dialplan, so in this way QM will trigger functions through a callfile.

1. I just copied the extensions_queuemetrics.conf to the /etc/asterisk,

2. Also i put: #include extensions_queumetrics.conf to the end of the extensions.conf and in the extensions_custom.conf I put include include => quemetrics (the context that is at the extensions_queuemetrics.conf).

Question:
1. What is this callfile that QM will use to trigger this functions?
2. What else do I need to use the agent page?
3. What means the message that i got when trying to set the pause or other application in this page.

Mlib:
Hello everyone. Searching I find that the Error: "You do not have the rights to perform the requested action."

And it has to be with 3 posible causes:

1. That the connect credentials aren't correct.
2. That the dial plan context [queuemetrics] isn't included.
3. Some setup error that prevents QM to connects to the Asterisk.

You can find this information in:
http://www.queuemetrics.com/faq.jsp#faq-041-no_rights.

I reviewed the 2 item,I put in the CLI: show dialplan queuemetrics, and is all in order.
I got this:

[ Context 'queuemetrics' created by 'pbx_config' ]
  '10' =>           1. Answer()                                   [pbx_config]
                        2. Wait(10)                                   [pbx_config]

Questions:

I want to know, what can I do to begin seeing attempts or messages in the CLI when QM connects and disconnects.

The credentials supplied in the configuration.properties file should look like:
What should I put here?

If I have this in /etc/asterisk/manager.conf

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0

[admin]
secret = **********
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0

Then what i have to put in callfile.dir=tcp:user:password@server?

what is the user, the password and the server?
Maybe is callfile.dir=tcp:admin: **********@127.0.0.1?

Thanks , i would be waiting your response


 

QueueMetrics:

--- Quote from: Mlib on July 17, 2008, 20:02:22 ---
Maybe is callfile.dir=tcp:admin: **********@127.0.0.1?

--- End quote ---


Yes that's it.
You should be seeing connection attempts on the Asterisk CLI anyway.

I suggest that when trying to configure you remove the deny/permit lines, see if it works and add them afterwards.

Mlib:
Yes, it works! thanks so much..

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