QueueMetrics > Running QueueMetrics

Call over 30 minuites QM reports agent status incorrectly

(1/1)

jmt:
When an agent call goes over 30 minutes the QM real time status screen changes from on a call to displaying the agent status as "available", but the agent is still on a call.  Is there a setting I can adjust to fix this?  Thanks

QueueMetrics:
I think so - it's a FAQ  ;D
See http://queuemetrics.com/faq.jsp#faq-030-disappear

jmt:
Thank you!

Navigation

[0] Message Index