QueueMetrics > Outbound and QueueMetrics

modify call status in agentpage

(1/1)

emel_punk:
HI
one of our  client ask us about if we can modify the call status in the agents page when there is an call for every agents.

i want to modify to set the calls  with some codes like:

ARPTX
ARPBS
ARPFS
.
.
.
instead of what came with the instalation

here is a print screen of the page

http://i279.photobucket.com/albums/kk121/emel_punk/qm-falla3.jpg



thanks !! ;D

QueueMetrics:
Yes this is - you should see a configuration option:

* Edit QueueMetrics settings
....
Edit call outcomes
....

That's the one.  ;D

emel_punk:
THANKS YOU ARE MY HERO ! :-*

QueueMetrics:
A cheap one
 ;D

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