QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: torontob on May 31, 2011, 00:00:13

Title: Payroll - Where can I see the total hours minus the Lunch break?
Post by: torontob on May 31, 2011, 00:00:13

Hi everyone,

I am just looking at a payroll report for today and I see that Agent was working for 8 hours and took 30 minutes lunch (which is a non-billable pause code for us). So, the total should show as 7 hours and 30 minutes when I run the report. But it shows 8 hours.

Can someone please confirm how this should work?

Thanks

Title: Re: Payroll - Where can I see the total hours minus the Lunch break?
Post by: QueueMetrics on May 31, 2011, 17:12:21

Where do you see it being 8 hours?

Title: Re: Payroll - Where can I see the total hours minus the Lunch break?
Post by: torontob on May 31, 2011, 17:32:26

Hi,

That is when I run a payroll report. Shown below two pics I have uploaded. The payroll report should show ONLY billable time as total and not the non-billable time.

Regards

Payroll Report:
(http://i53.tinypic.com/x6353.jpg)

Session Report:
(http://i54.tinypic.com/2igg5kn.jpg)

Title: Re: Payroll - Where can I see the total hours minus the Lunch break?
Post by: QueueMetrics on June 03, 2011, 10:24:10

Are you running the latest version of QM? I think this was changed in 1.7.0

Title: Re: Payroll - Where can I see the total hours minus the Lunch break?
Post by: torontob on June 03, 2011, 16:13:12

Yes, it's 1.7.

Can you please confirm on your end?