QueueMetrics > Improving QueueMetrics

Queues timeouts report

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Vide:
Usually in a callcenter installation, you have more queues in which a call can pass through if it isn't answered by the first queue. And a queue in a dialplan can have more than one failover

So my suggestion is to have a visualization of failover's statistics.
For example, something like this:

QUEUE 1000

Timeouts to queue 1010: 45
Timeouts to queue 1011: 21
Timeouts to queue 1012: 10
Timeouts to queue 1013: 37

QueueMetrics:
This might be an idea. BTW if you use this setup, did you notice the multi-stint call reporting?

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