QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: tonils on April 30, 2012, 10:52:51

Title: Additional data on the call status screen
Post by: tonils on April 30, 2012, 10:52:51

Hi

Would it be possible to alter the call status screen to accept an additional piece of data (e.g. reference number)?

We have had requests from a number of clients who would like to have this feature so they can tie up information recorded as outcomes in QueueMetrics with their ERP system.

Looking forward to a positive response

Tony

Title: Re: Additional data on the call status screen
Post by: QueueMetrics on May 02, 2012, 14:09:33

In a sense you already can - you can have the agent open a QA form, and on QA forms you can add notes.

See http://queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s02.html#B1519