QueueMetrics > Improving QueueMetrics

Pause timing

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siva.ssk7:
I need to reduce the default pause timing, for example default Lunch break timing is 30 minutes i need to edit that is there any way

mirkox:
Hello siva.ssk7,

I'm not sure I understand; QueueMetrics doesn't have control on the pause duration, what happens exactly?

siva.ssk7:
I need to modify the timing its predefined as Half-an-hour for Lunch break i need to reduce it as 20 minutes.

siva.ssk7:
Or is it possible to restrict a agent to put break for 30 minutes/per day

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