QueueMetrics > Running QueueMetrics

slow QM.

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emel_punk:
Hi how ya doin'? ;)


since we installed QM   we have been watching  that its getting slow when we click on QA icon and if we details a call ?


how can i  resolve this, because, my client have to wait 5 or 10 minutes  between.?

Thanks 

 8)

QueueMetrics:
That is when searching for recorded calls - likely you have them all in one huge folder. If you break them down by day or month, this will be way faster.

See the LocalFilesByDay storage here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls

emel_punk:
All right, now the waiting time reducted,  but i  also  need to reduce the time when  a supervisor click on  TRACK QA. it takes  to  much.

 :'(

QueueMetrics:
How much does it take? because it is the same mechanism.

emel_punk:
Oh sorry ive forgot to post that i was doing wrong and  i realize later and now isnt slooowwly as before. Thanks ! ;)

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