QueueMetrics > Outbound and QueueMetrics

Re: Outbound using 8<###><phonenumber>

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abey:
Hello and bump :)

i've got similiar problem...

when i dial out using agent panel - everything works great - live monitor status, reports.
but when i try to dial (using prefix and campaing code + number) - call is proceeding properly - but doesnt show on live monitor,
and in reports.
in queue_log:

1274441922|1274441922.2522|400|Agent/|CALLOUTBOUND||XXXXXXXX|
1274441928|1274441922.2522|400|Agent/|ABANDON|1|1|6

I dont know why i've got Agent/ instead of Agent/5001 for example.

    -- Executing [400XXXXXXXXX@queuedial:1] Set("Local/400XXXXXXXXX@queuedial-9666;2", "QDIALER_QUEUE=400") in new stack
    -- Executing [400XXXXXXXXX@queuedial:2] Set("Local/400XXXXXXXXX@queuedial-9666;2", "QDIALER_NUMBER=XXXXXXXXX") in new stack
    -- Executing [400XXXXXXXXX@queuedial:3] Set("Local/400XXXXXXXXX@queuedial-9666;2", "QDIALER_AGENT=Agent/") in new stack
    -- Executing [400XXXXXXXXX@queuedial:4] Set("Local/400XXXXXXXXX@queuedial-9666;2", "QDIALER_CHANNEL=IAX2/mytrunk/XXXXXXXXX") in new stack
    -- Executing [400XXXXXXXXX@queuedial:5] Set("Local/400XXXXXXXXX@queuedial-9666;2", "QueueName=400") in new stack
    -- Executing [400XXXXXXXXX@queuedial:6] MixMonitor("Local/400XXXXXXXXX@queuedial-9666;2", "Q-400-1274442271.2552.WAV,b,") in new stack
    -- Executing [400XXXXXXXXX@queuedial:7] Goto("Local/400XXXXXXXXX@queuedial-9666;2", "qm-queuedial,s,1") in new stack
    -- Goto (qm-queuedial,s,1)
    -- Executing [s@qm-queuedial:1] NoOp("Local/400XXXXXXXXX@queuedial-9666;2", " "Outbound call - A:Agent/ N:XXXXXXXXX Q:400 Ch:IAX2/mytrunk/XXXXXXXXX" ") in new stack
    -- Executing [s@qm-queuedial:2] Set("Local/400XXXXXXXXX@queuedial-9666;2", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing [s@qm-queuedial:3] Set("Local/400XXXXXXXXX@queuedial-9666;2", "ST=1274442271") in new stack
    -- Executing [s@qm-queuedial:4] Set("Local/400XXXXXXXXX@queuedial-9666;2", "GM=QDV-Agent/") in new stack
    -- Executing [s@qm-queuedial:5] Set("Local/400XXXXXXXXX@queuedial-9666;2", "GLOBAL(QDV-Agent/)=U") in new stack
  == Setting global variable 'QDV-Agent/' to 'U'
    -- Executing [s@qm-queuedial:6] Set("Local/400XXXXXXXXX@queuedial-9666;2", "GLOBAL(QDV-Agent/ans)=0") in new stack
  == Setting global variable 'QDV-Agent/ans' to '0'
    -- Executing [s@qm-queuedial:7] Macro("Local/400XXXXXXXXX@queuedial-9666;2", "queuelog,1274442271,1274442271.2552,400,Agent/,CALLOUTBOUND,,XXXXXXXXXX") in new stack
  == Begin MixMonitor Recording Local/400XXXXXXXXX@queuedial-9666;2
    -- Executing [s@macro-queuelog:1] QueueLog("Local/400XXXXXXXXX@queuedial-9666;2", "400,1274442271.2552,Agent/,CALLOUTBOUND,|XXXXXXXXX|") in new stack
    -- Executing [s@qm-queuedial:8] Dial("Local/400XXXXXXXXX@queuedial-9666;2", "IAX2/mytrunk/XXXXXXXXX,300,gM(queuedial-answer^1274442271.2552^QDV-Agent/^400^Agent/^1274442271)") in new stack


and when using agent panel i got:
    -- Executing [28@queuemetrics:3] Set("Local/5001@from-internal-e215;1", "QDIALER_QUEUE=400") in new stack
    -- Executing [28@queuemetrics:4] Set("Local/5001@from-internal-e215;1", "QDIALER_NUMBER=XXXXXXXX") in new stack
    -- Executing [28@queuemetrics:5] Set("Local/5001@from-internal-e215;1", "QDIALER_AGENT=Agent/5001") in new stack

any ideas?

QueueMetrics:
You need to dial the same sequence that is called by QM! :)

abey:
i know where the error is  but dont know how to fix it yet:

when using phone my callerid is cleared off, instead of extention i got number dialed:
Executing [04XXXXXXXXX@from-internal:2] Set("SIP/5001-00000177", "_NODEST=") in new stack

QueueMetrics:
The problem is the agent code that is missing....

abey:
yes i know...
but no matter the changes in queuedial it is still missing.
but with help of the friend of mine, we get rid of the problem using some dirty tricks ;/

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