QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: eschurke on August 21, 2009, 20:08:17

Title: Subqueue Reports
Post by: eschurke on August 21, 2009, 20:08:17
I setup qloaderd and asterisk to record a DID as sub-queue and have verified in the database that the info is there.  How do I configure the report though – or the queue for the report?

 
Title: Re: Subqueue Reports
Post by: QueueMetrics on August 24, 2009, 23:20:12
Did you enable subqueue-rewriting in the qloader script?
Can you post an example of the logs that are recorded for a call?
Title: Re: Subqueue Reports
Post by: eschurke on August 26, 2009, 22:39:20
Yes we did.  All the entries in qlog_opencalls look like this:

Row ID    partition         call id                  queue      subqueue     
79466       P001  1251317461.24029         993     1111111111

last verb                    lastTst          lastUpd
COMPLETEAGENT  1251317467  2009-08-26 16:11:07

 

Where 1111111111 is the DID number and 993 is the queue number
Title: Re: Subqueue Reports
Post by: QueueMetrics on August 28, 2009, 08:58:47
Cna yuou post an example of a call from the queue_log table?
Title: Re: Subqueue Reports
Post by: eschurke on September 01, 2009, 22:52:10
P001   1251836793   1251836607.146249   993.1111111111   SIP/401
COMPLETEAGENT   8   178   1           1

Here you go, thanks!
Title: Re: Subqueue Reports
Post by: QueueMetrics on September 02, 2009, 08:56:36
Go create a queue which definition is "993.1111111111" and with a name of your choice.
Then you can create a queue like "993.*" tpo report on all subqueues of 993 (BUT they must first exist as individual items).
Title: Re: Subqueue Reports
Post by: eschurke on September 02, 2009, 13:51:33
I've tried creating a queue named 1111111111 with queue member 993.1111111111 where I've also searched the queue_log db and know there are entries for 993.1111111111 but it always shows 0 calls.  Even when I run a report on last 90 days I get 0 calls.
Title: Re: Subqueue Reports
Post by: QueueMetrics on September 03, 2009, 10:23:50
are you sure you are accessing the right partition? look on the Licence page.
Title: Re: Subqueue Reports
Post by: eschurke on September 04, 2009, 00:03:10
Got it!  OK, I didn't have Queuemetrics setup to use the partition.

Thanks!
Title: Re: Subqueue Reports
Post by: QueueMetrics on September 07, 2009, 17:16:39
 ;D