QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: torontob on January 06, 2012, 16:16:44

Title: Recorded files don't show in the details of a call why?
Post by: torontob on January 06, 2012, 16:16:44

Hi everyone,

I know that all of my calls are recorded but QM doesn't show them. Where to look to diagnose?

Thanks

Title: Re: Recorded files don't show in the details of a call why?
Post by: torontob on January 06, 2012, 22:45:07

For my own reference (Hoping QM doesn't pull the plug on the forum): The user browsing the call detail reports must have the proper privilege. In case of simply selecting supervisor as type won't do the job. But selecting robot or admin works. Once the account is changed to one with more privilege then the recordings start showing up.

Title: Re: Recorded files don't show in the details of a call why?
Post by: coolname on January 11, 2012, 03:48:50

you can see all the user classes for exact privilege