QueueMetrics > Scripting QueueMetrics
Invalid XML-RPC codes in documentation
thermal_donkey:
I'm trying to script gathering reports using Ruby and the "xmlrpc/client" library offer therein. However, the following analyses seem to have invalid XML-RPC codes associated in the documentation:
6.1.14. OK14 - Report Header
6.2.5. OD05 - IVR details (full list)
The former's code matches that of `6.1.13. OK13 - Music On Hold by Agent` exactly, so I'm thinking it's just a typo. The latter's code doesn't match any surrounding codes, but when I make a request using the documented code, I get nil back as a response. Can someone hook me up with the correct codes for these analyses? Thanks!
QueueMetrics:
What exactly is the string you are sending QM? might be a typo in the docs....
thermal_donkey:
For the '6.1.13. OK13 - Music On Hold by Agent' analysis, I'm passing "OkDO.MOHOk" as the code. The docs give the exact same code for '6.1.14. OK14 - Report Header.'
For the '6.2.5. OD05 - IVR details (full list)' analysis, the given code in the docs is "DetailsDO.CallsIVR," but that returns nothing from the client.
QueueMetrics:
That should be OkDO.HDRRpt - I'll have the docs updated.
QueueMetrics:
DetailsDO.CallsIVR is correct. Do you see anything in the GUI?
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