QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gopsu on February 14, 2014, 14:03:32

Title: Custom Call Reporting
Post by: gopsu on February 14, 2014, 14:03:32

I'm trying to run a custom call report for a time period of Jan1-31 but only for Mon-Fri with a timeframe of 17:00-23:00.  I enter the adequate information to the custom reporting area, but the report continually show the entire time period of Jan 1-31 that include the whole 24 hours time period and the 7 days/week.
Any suggestions?

Title: Re: Custom Call Reporting
Post by: QueueMetrics on February 25, 2014, 10:41:49

You should use the control under Custrom Reports.