QueueMetrics > Running QueueMetrics

An Agent can change the state of other different Agent.

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ramses:
I Log On with the Agent/300 in QueueMetrics and I can change the state (Log on, Pause, unPause,...) of the Agent/400 or other. Why?

Best regards,

Ramses

QueueMetrics:
Because he might do it in order to help a colleague.

ramses:
And I can configure QueueMetrics to only permit to the Agent Logged in QueueMetrics to change itself state?


Best regards,

Ramses

QueueMetrics:
Not at the moment, I fear.
But this is planned for the future.

tank30:
Hi!
Has this been implemented in the new release of QM?


Kyriakos Mavromichalis
Otenet-Telecom

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