QueueMetrics > Running QueueMetrics

changing stats information

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dlm:
Hi there and congratulations for this great piece of software!

I've been using QM for about a week and I am very satisfied of its features.
In order to use it in a production environment I need the following changes to the statistics showed by the application:

- in Answered/unanswered Calls the first step to the Service Level Agreement should be 12 seconds instead of 10. That is a precise request coming from one of our customers. I wonder if there is a configuration file where one could change the default time intervals. I also thought about importing the queue_log file to MySQL and then execute my own queries, but I would like to use QM's nice web stats pages.

- in Distrib. / Answered call distribution per hour page, I would like to see the stats "per half an hour" instead of "per hour". For example, the rows should contain 8:00 then 8:30, 9:00, 9:30 and so on. Same idea for the stats contained in the same page.

Thank you very much for your time and attention.

David La Monaca
Press4Web
Roma - Lugano (CH)

QueueMetrics:
Hello David,

you can easily modify the time interval and maximum time for the SLA breakdown by changing the properties named sla.max_monitored_delay and sla.interval in the WEB-INF/configuration.properties file.

The hourly breakdown acnnot be changed at the moment, but we atre working on improving that soon after release 1.4.

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