QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: jucha on January 26, 2012, 15:47:34

Title: QM 12 issues
Post by: jucha on January 26, 2012, 15:47:34

Hi.
1. subques altered in name of Queue (queue alias name)
(http://C:\Users\Admin\Pictures\qm12-1.png)

Vr 12
Cola   Llamante   Ingresado   Esperando   Duración Agente   Server   
  qTest  2172 09:29:17  0:21 14:34 Carlos Tejada Martinez (103)     

Vr 1.7
Cola   Llamante   Ingresado   Esperando   Duración Agente   Server   
  qTest-2104  2172 09:29:17  0:21 14:34 Carlos Tejada Martinez (103)     

2. Agents report java error out index.

Title: Re: QM 12 issues
Post by: QueueMetrics on January 26, 2012, 16:20:03

Please explain what this means - I am not sure I understand you.

Title: Re: QM 12 issues
Post by: jucha on January 26, 2012, 16:30:25

i have subqueue.
in realtime vr 12 show queue 'qTest'  and vr. 1.7 show 'qTest-2904'.

I have 70 agents, and vr 12 failed to show agents detail report. index out. vr. 1.7 works good.
I back to vr .1.7 so i do not have imagen of error. I can to stop callcenter activity.

Title: Re: QM 12 issues
Post by: QueueMetrics on January 27, 2012, 12:01:08

Most likley there is a difference in system configuration, as there were no changes in the subqueue system....

Title: Re: QM 12 issues
Post by: jucha on February 02, 2012, 17:57:28

Hi.

I can not use vr 12, because its a problem the Queue name presentation.
vr 12 show 'qTest'  and vr. 1.7 show 'qTest-2904'.

I am working with 1.7.0.2 good.