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queuemetrics and vicidial: why to add the queues manual?

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bilalghayad:
Hi;

Why I have to configure the queues manually in the vicidial? Actually it is a bothering method, it should be detected automatically. Any method to overcome this?

One more thing, with vicidial, we can use queuesmetrics to generate quality assessment?

Regards
Bilal

QueueMetrics:
Qm covers the reporting part, so it will do QA on all calls it tracks.

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