QueueMetrics > General Asterisk configuration

Agent portal shows Queue NUMBER instead of Queue Alias. How to fix this?

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torontob:
Since the Alias exists in the QM database then it should be a really easy fix to match the number to the Alias and display the Alias instead.

Wondering if you can prioritize this as in a multilingual center it becomes very hard to train reps to numbers and they can't understand why it should be a number rather than the name; hence, laziness kicks in and they don't do a good job of logging in and out since they blame the software.

Thanks

QueueMetrics:
Well, one thing that you could do is to print a large banner to be shown in the CC. Anyway we plan to do that for the next release (~ by the end of the year).

torontob:
Maybe we can help with submitting a patch. Can you guide me to the file responsible?

Thanks

QueueMetrics:
I don't think this is feasible, as it is done in compiled code.

torontob:
:-( Maybe you should open up the code a bit so interested parties can contribute :-)

*** Would definitely be faster time around.

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