QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bhenry on January 26, 2011, 18:05:33

Title: Agent Page - Transfer Button
Post by: bhenry on January 26, 2011, 18:05:33

Is it possible to use one of the buttons on the agent page to generate a transfer to a particular extension?

Title: Re: Agent Page - Transfer Button
Post by: QueueMetrics on January 27, 2011, 09:17:46

You can dial into the dialplan, so if you can program it by the dialplan, it should be feasible. The big issue is identifying the channels at the Asterisk level.