QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: David on September 22, 2016, 04:50:13

Title: Agent Page does not refresh loggin / loggout status (need to press f5 to refresh
Post by: David on September 22, 2016, 04:50:13

Hi,

We are running into a issue. We have a fresh install of Quemetrics 15.10 with Asterisk 13. When we login as an agent. We select "Agent Logon". we see the 6 queues in the "Queue Logged In" with a icon in circle. If we wait like 30 seconds, the queue will go back to "Available Queue" like if we were not logged in.

But, if we it refresh, we see that we are logged in.

I can confirm on the Asterisk side it's working as expected. It's really only a "refresh problem" We are using qloaderd and it's working as expected.

Thx !

Title: Re: Agent Page does not refresh loggin / loggout status (need to press f5 to refresh
Post by: mirkox on September 26, 2016, 10:31:48

Hi there,

probably you setup QueueMetrics to read directly from the queue_log file; that's good only for debug purposes.

You need qloader and read from database instead, give a look here: https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md

Mirko

Title: Re: Agent Page does not refresh loggin / loggout status (need to press f5 to refresh
Post by: David on October 14, 2016, 16:29:51

Hi,

I'm already using qloaderd

David

Title: Re: Agent Page does not refresh loggin / loggout status (need to press f5 to refresh
Post by: mirkox on October 14, 2016, 16:39:06

Ok but is QueueMetrics set to read from DB?