QueueMetrics > Outbound and QueueMetrics

outboun calls

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QueueMetrics:
If you run a report for "salidacola", nothing is found? I think that the queue might not be configred correctly on QM.

emel_punk:
here is what i did on QM for "salidacola"

Queue alias:  salidacola
Queue(s): 5000
Wrap-up time (sec.):   
Announcement (sec.):   
Visibility key:   
Call flow:   Outbound call
Shown on front page:   Yes 
Chat group:   
Main agents:  agent/8081   
Wrap agents:     
Spill agents:     
AGAW enabled for this queue: Yes


Thats alla i did? what else should i do?.....  ???-- ohhh and Queue:5000 does not exist on atserisk !! :D

QueueMetrics:
Enter "salidacola" as the queue definition, not "5000", as that is the code that you show in the queue_log

emel_punk:
THANKS !!!!!!!!!!!! IT WORK NOW!!  :-*

i have a last question.... why  QM doesnt  show me the destiantion number where the agent  called??  ::)

QueueMetrics:
You have to use 1.5.1 for that :)

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