QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: coolname on January 10, 2011, 03:37:09

Title: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on January 10, 2011, 03:37:09

i have 17206630 records in queue_log file.it always takes a long time to open the http://ip:8080/queuemetrics/qm/popup_call.jsp page the the other pages,about 10s,and sometime lost connections.I have set the memory to 512M.How can it optimize it?

BTW:Sometimes ,i can see two duplicate records in /qm/popup_call.jsp,what's the matter?

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: QueueMetrics on January 10, 2011, 13:41:21

That's because it is searching for the audio files. If it takes so long, you'd better use a different audio storage strategy, like e.g. here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on January 11, 2011, 10:31:46

thanks

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on January 30, 2011, 06:50:35

Because i'm sure the record is stored,how can i disable the search?

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: QueueMetrics on February 01, 2011, 16:57:05

Just point the search to an empty directory.

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on February 09, 2011, 09:42:01

sorry,how to set?

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: QueueMetrics on February 09, 2011, 09:49:51

If you do not need audio recordings, remove the CALLMONITOR key from your users.

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on February 10, 2011, 05:26:42

i need listen to recordings,but i want QM don't search for the file

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: QueueMetrics on February 11, 2011, 12:10:00

How could you listen to recordings without Qm searching for the file?

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on February 11, 2011, 15:58:29

Does QM know the filename before searching ?
if yes,i'm sure the file is present
if no,i should look for another solution

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: QueueMetrics on February 16, 2011, 11:24:08

No it does not - that's why it searches for it.
But do you need to listen to calls or not?

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: coolname on February 22, 2011, 06:41:33

yes we do

BTW:i found the forum is a litter slower than usual

Title: Re: it takes a long time to open the /qm/popup_call.jsp
Post by: QueueMetrics on February 23, 2011, 09:46:00

Ok so you have to enable a storage model that is not too expensive - our suggestion is to save calls by day, like here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls see the LocalFilesByDay examples.