QueueMetrics forum

Chat => Problems => Topic started by: fropa on June 18, 2019, 12:29:49

Title: pause issue
Post by: fropa on June 18, 2019, 12:29:49

When I change platform.directami.extension= variable from queuemetrics web configuration to 'SIP/${num}', Transfer and dynamic agents works but agent pause doesn't work, what should I check?

Title: Re: pause issue
Post by: Itgigi (Loway) on June 18, 2019, 15:10:25

Hello Fropa,

Are you pausing the Agents trough the Agent Page?

Would you mind getting in touch with support@loway.ch regarding this?

I would need a couple of details to be able to assist you.

Best Regards,
Iacob