QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: kk11 on December 01, 2009, 12:34:24

Title: Agent activity panel
Post by: kk11 on December 01, 2009, 12:34:24

Is there a QM setting to let agents see their pause time, generally is there any way for agent to see his daily activity - when pausing, which pause using with time duratuion ?

Regards,
KK

Title: Re: Agent activity panel
Post by: QueueMetrics on December 01, 2009, 14:59:35

You mean, for an agent to know how much pause they did that day and under which codes?

Title: Re: Agent activity panel
Post by: kk11 on December 02, 2009, 09:44:47

Yes, agent daily activity, time and codes, visible in agent panel.

Is it possilbe to get those data from link
http://x:8080/queuemetrics/qm/qm_export_table.do?S.AgentsDO.AgentAvail

from that link i can see only column header
what to add to get data per agent ?

Title: Re: Agent activity panel
Post by: QueueMetrics on December 03, 2009, 12:20:53

How do you log-on your agents?
Can you post a(small) piece of queue_log where an agent logs on and then off again?