QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: cpaguio on August 29, 2011, 20:47:53

Title: Dial Number Filtering
Post by: cpaguio on August 29, 2011, 20:47:53

We are currently using the 'dial' button in the agent's page to do outbound calls. Is there a way to filter/limit user's inputs in the "Extension to dial" text box? We were thinking of editing the extensions_queuemetrics.conf file to include control flow logic, but we were not sure if there are other better alternatives as well.

Any help or suggestion is greatly appreciated.

Title: Re: Dial Number Filtering
Post by: QueueMetrics on August 30, 2011, 10:58:11

No - the idea was that you would do it at the Asterisk level (where it is very easy to do it).

Title: Re: Dial Number Filtering
Post by: cpaguio on August 30, 2011, 15:39:19

We are using Asterisk 1.6 with FreePBX and extensions are not registered to it, but routed through a trunk. Just for additional information.

Does this mean it is better for us to use the "Outbound Routes" rules in FreePBX to filter the numbers?

Title: Re: Dial Number Filtering
Post by: QueueMetrics on September 06, 2011, 10:17:52

Yes, as it best suits you.