QueueMetrics > Improving QueueMetrics

Peak/Average queue length

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rjch:
One metric that I can't seem to find anywhere is a graph/data chart that shows what the maximum and (almost as useful) average queue lengths.

Our queues run on a 10 channel ISDN service and we've very occasionally been getting busy signals on incoming calls to the queues and the rest of the office (the queue indials are in the same number group as the general office numbers) and would like to be able to get an indication of the maximum length of a queue at certain times of the day to help us identify the queues with larger numbers of people waiting.

Average wait times do give us a hint, but don't give us an exact picture.

QueueMetrics:
This is interesting, we'll add it to the TODO list.

QueueMetrics:
For your information, this is bug #210.

rjch:

--- Quote from: QueueMetrics on September 22, 2007, 13:55:04 ---For your information, this is bug #210.

--- End quote ---

Thanks greatly.  This will be most helpful.

QueueMetrics:
I confirm this is going to be in 1.4.3.

We are really excited about this, as we will be tracking the inital queue position for both taken and lost calls. This will work mostly for Asterisk 1.4, because in 1.2 the support for tracking initial queue position is feeble at best. Even in 1.4 it is far from being perfect, but we see a "real life" coverage of about 80%, enough to draw inferences from.

This is going to be very useful to CC managers - tracking queue lengths and queue turnaround times.

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