QueueMetrics > Running QueueMetrics

how to track ivr?

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QueueMetrics:
You need to set the INFO-IVR record BEFORE the call is closed.

coolname:
the time_id of info-ivr  is lower than enterqueue

QueueMetrics:
In this case it should already work.

coolname:
but it doesn't
could you show me a example ivr data?

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