QueueMetrics > Running QueueMetrics

Main, Spill, Wrap

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pta200:
Is there a way to pass the classification of an agent as "Main, Spill, Wrap"  as a parameter when using the Add Queue Member button on the Agent page?  I would like to use it in order to add the user to the queue with a penalty. From what I can tell there is no way to do that so I was going to add some code to Asterisk to query the "code_possibili" table in order to figure out to which classification the agent was assigned for the particular queue.

thanks,
Paolo

QueueMetrics:
No, that is only used when reporting, not by Asterisk itself.

pta200:
That's what I figured. How about adding it as a feature? Since you are allow agents to log into queues from QM it would seem logical to be able to access other agent/queue information in order to determine how the agent is logged in e.g. adding a penalty to the agent.

QueueMetrics:
Yes this is an interesting feature! But I don't expect we will be adding new levels as well.

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