QueueMetrics > Running QueueMetrics

Strange doubling after update

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mirkox:
The setting is fine; can you verify using the browser's inspector what page is loading the big iframe in the agent's page?

Also what's the exact version of your QM?

aguywithaphone:
Thats a great idea to use the inspector, unfortunately I'm not sure I understand the question. I did notice there were two sets of html, head, and body tags:

https://imagebin.ca/v/3Jd1Kdwnu9lV

The version is:
Loway QueueMetrics - 16.10.13
B: 184 - 2017.03.23-08:34

mirkox:
Hi there,

basicly QM has the possibility to integrate with a CRM and do other stuff by opening a URL in a iframe in the backgrorund of the page.

I see that your iframe is pointing to # so it's loading itself.

The property that could affect this are:

default.crmapp   (the page that opens automatically with each call, you can also pass some parameters of the call in the url; check if maybe it is defined twice)

realtime.agent_web1_url
realtime.agent_web2_url  (two custom urls)

realtime.agent_background_url  (the default background url)


Please check the above properties.


What's your version of QM btw?

aguywithaphone:
Thank you very much, in my case none of the configuration options mentioned in the previous post were in my config file, but adding the
realtime.agent_background_url=XXX
changed the background to XXX instead of the queuemetrics agent page. Setting the
default.crmapp=YYY
changed the background to YYY when the CRM (Alt-8) option is selected.

Is it possible to disable the iframe alltogether?



Software release:   Loway QueueMetrics - 16.10.13
B: 184 - 2017.03.23-08:34
Firefox client version:   CURRENT - Install now: Firefox - Chrome
URL: 192.168.10.3:8080/qm_agaw_facade_ajax.do

 
Operating System:   O.S.: Linux - Ver: 2.6.32-696.el6.x86_64 - amd64
Java Runtime:   Version: 1.6.0_22
Vendor: Sun Microsystems Inc.
Class Version: 50.0
Java Home: /usr/local/queuemetrics/jdk1.6.0_22/jre
System path:   /usr/local/queuemetrics/tomcat/webapps/queuemetrics/WEB-INF
Storage type:   SQL Storage (Partition: P001)
Loway TPF:   Version: TPF 264p/P B:264p - 2016.11.29-16:11
Language pack:   V:2017-03-16 10:39
System time:   Java Time: 2017-04-20 12:09:45
Java Time Zone: America/New_York
MySQL Time: 2017-04-20 12:09:45.0
MySQL Time is aligned with Java Time

mirkox:
Honestly that's really weird because I tested the same version here and can't reproduce the problem; you can't disable it but you can use the default value for the background setting:

http://10.10.5.27:8080/queuemetrics/qm/agent_page_gwt_background.jsp

replace the http://10.10.5.27:8080/queuemetrics with the correct url of your QueueMetrics

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