QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: caper800 on April 16, 2015, 16:53:01

Title: Keys for Reports/Screens/Items
Post by: caper800 on April 16, 2015, 16:53:01

Hello,

I have have created a new report in QueueMetrics and I need to limit who can view it to specific users. I've tried adding a random key called "limited" to the report, screen and item and then assigning this key to my user, but it did not work. I cannot see the report listed when i do this. If I remove the Key from the report, screen and item then the report does show up for me.

Any assistance would be greatly appreciated!
Thanks - Jason.

Title: Re: Keys for Reports/Screens/Items
Post by: mirkox on April 16, 2015, 17:13:25

Hi Jason,

that's strange! Are you sure you added the same key to your user (not to the agent), separated from the other keys by a space?
Also, did you log off and log on again in QueueMetrics after changing the settings?

Mirko

Title: Re: Keys for Reports/Screens/Items
Post by: caper800 on April 16, 2015, 21:27:29

Logging off and then back in did the trick. Thanks Mirko!