QueueMetrics > Running QueueMetrics

Unavailable agents showing up in realtime page

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gopal2k:
I have a queue where Unavailable agents are showing up in the QM realtime page. I have configured the queue in such a way joinempty is yes, since I wanted to track all the calls coming to queue. But while generating a full day report, one of the unavailable extension which shows in realtime page, doesn't have any lost calls, since at least it supposed to show as N.of lost calls in reports under "ACD attempts by terminal".

How to remove this either from realtime page or atleast it supposed to show in the report section that he missed these many calls.

Thanks.

kravasi:
Hi,

can you send us a couple of screenshots of the issue at support@loway.ch ?

Also please specify if you are using dynamic or static agents, and how you are logging in those agents if they are dynamic.

Let us know  :)

gopal2k:
Replying the screenshot in email.

Thanks.

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