QueueMetrics > QueueMetrics installation

How to avoid agants logins?

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augustynr:
Hi,
Is it possible to avoid agents log in  into the queue?
I have a very basic configuration where I have one or two extensions answering the calls from the queue.
I do not care who is on the phone so I would like to skip the login step.
Is this possible if so how do I get this working?
robert

QueueMetrics:
Simply assign terminals to be queue members in the queue configuration, eg. set SIP/102 instead of Agent/47. Of course the Agent activity page in QM will be empty (no agent session, no pauses).

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