QueueMetrics > Running QueueMetrics

display pause reasons

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mudcow007:
this is probably something really simple but....

is there a way of showing the reason why an agent is paused on the "real-time monitoring"

it shows the status of an agent i.e. on a call, ready and on pause but not the reason selected by the agent

thanks all

QueueMetrics:
It hould already be there, if you use pause reasons and a recent version of QM.

mudcow007:
hi

yes we are using version 1.4.3

and yes we are trying to use the pause codes via the agents screen with the drop down menu

mudcow007:
where exactly do the reason show on the realtime monitoring?

i can see the agent paused with a red dot next to the agents name and also what time they "paused" but it doesnt show a reason??

QueueMetrics:
See this - it comes from the demo system:



Look at the last agent.

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