Live Call Monitor Problem.

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ledainam:
Hi support team.
We use live call monitor feature but have problem. We can't listen anything when we press "monitor now".
We capture some log to you :
-- Executing [1001@from-internal:1]
Macro("Local/1001@from-internal-f702,2", "exten-vm|novm|1001") in new stack
   -- Executing [s@macro-exten-vm:1]
Macro("Local/1001@from-internal-f702,2", "user-callerid") in new stack
   -- Executing [s@macro-user-callerid:1] NoOp("Local/1001@from-internal-f702,2", "user-callerid: ") in new stack
   -- Executing [s@macro-user-callerid:2] Set("Local/1001@from-internal-f702,2", "AMPUSER=") in new stack
   -- Executing [s@macro-user-callerid:3] GotoIf("Local/1001@from-internal-f702,2", "1?report") in new stack
   -- Goto (macro-user-callerid,s,13)
   -- Executing [s@macro-user-callerid:13] NoOp("Local/1001@from-internal-f702,2", "TTL: ARG1: novm") in new stack
   -- Executing [s@macro-user-callerid:14] GotoIf("Local/1001@from-internal-f702,2", "0?continue") in new stack
   -- Executing [s@macro-user-callerid:15] Set("Local/1001@from-internal-f702,2", "__TTL=64") in new stack
   -- Executing [s@macro-user-callerid:16] GotoIf("Local/1001@from-internal-f702,2", "1?continue") in new stack
   -- Goto (macro-user-callerid,s,23)
   -- Executing [s@macro-user-callerid:23] NoOp("Local/1001@from-internal-f702,2", "Using CallerID "" <>") in new stack
   -- Executing [s@macro-exten-vm:2] Set("Local/1001@from-internal-f702,2",
"FROMCONTEXT=exten-vm") in new stack
   -- Executing [s@macro-exten-vm:3] Set("Local/1001@from-internal-f702,2",
"VMBOX=novm") in new stack
   -- Executing [s@macro-exten-vm:4] Set("Local/1001@from-internal-f702,2",
"EXTTOCALL=1001") in new stack
   -- Executing [s@macro-exten-vm:5] Set("Local/1001@from-internal-f702,2",
"CFUEXT=") in new stack
   -- Executing [s@macro-exten-vm:6] Set("Local/1001@from-internal-f702,2",
"CFBEXT=") in new stack
   -- Executing [s@macro-exten-vm:7] Set("Local/1001@from-internal-f702,2",
"RT=""") in new stack
   -- Executing [s@macro-exten-vm:8]
Macro("Local/1001@from-internal-f702,2", "record-enable|1001|IN") in new stack
   -- Executing [s@macro-record-enable:1] GotoIf("Local/1001@from-internal-f702,2", "0?2:4") in new stack
   -- Goto (macro-record-enable,s,4)
   -- Executing [s@macro-record-enable:4] AGI("Local/1001@from-internal-f702,2",
"recordingcheck|20100416-145220|1271404340.151") in new stack
   -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
  recordingcheck|20100416-145220|1271404340.151: Inbound recording enabled.
  recordingcheck|20100416-145220|1271404340.151:
CALLFILENAME=IN-1001-1271404340.151
   -- AGI Script recordingcheck completed, returning 0
   -- Executing [s@macro-record-enable:999] MixMonitor("Local/1001@from-internal-f702,2", "IN-1001-1271404340.151.wav") in new stack
   -- Executing [s@macro-exten-vm:9]
Macro("Local/1001@from-internal-f702,2", "dial||tr|1001") in new stack
  == Begin MixMonitor Recording Local/1001@from-internal-f702,2
   -- Executing [s@macro-dial:1] GotoIf("Local/1001@from-internal-f702,2",
"1?dial") in new stack
   -- Goto (macro-dial,s,3)
   -- Executing [s@macro-dial:3] AGI("Local/1001@from-internal-f702,2",
"dialparties.agi") in new stack
   -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
  dialparties.agi: Starting New Dialparties.agi
  == Parsing '/etc/asterisk/manager.conf': Found
  == Parsing '/etc/asterisk/manager_custom.conf': Found
  == Manager 'admin' logged on from 127.0.0.1
  dialparties.agi: Caller ID name is 'unknown' number is 'unknown'
  dialparties.agi: USE_CONFIRMATION: 'FALSE'
  dialparties.agi: RINGGROUP_INDEX: ''
  dialparties.agi: Methodology of ring is 'none'
   -- dialparties.agi: Added extension 1001 to extension map
   -- dialparties.agi: Extension 1001 cf is disabled
   -- dialparties.agi: Extension 1001 do not disturb is disabled
   > dialparties.agi: extnum 1001 has: cw: 0; hascfb: 0 [] hascfu: 0 []
   > dialparties.agi: ExtensionState: 4
  dialparties.agi: Extension 1001 has ExtensionState: 4
   -- dialparties.agi: Checking CW and CFB status for extension 1001
   -- dialparties.agi: DbDel CALLTRACE/1001 - Caller ID is not defined
  == Manager 'admin' logged off from 127.0.0.1
   -- AGI Script dialparties.agi completed, returning 0
   -- Executing [s@macro-dial:10] Dial("Local/1001@from-internal-f702,2",
"SIP/1001||tr") in new stack
  == Everyone is busy/congested at this time (1:0/0/1)
   -- Executing [s@macro-dial:11] Set("Local/1001@from-internal-f702,2",
"DIALSTATUS=CHANUNAVAIL") in new stack
   -- Executing [s@macro-exten-vm:10]
Set("Local/1001@from-internal-f702,2", "SV_DIALSTATUS=CHANUNAVAIL") in new stack
   -- Executing [s@macro-exten-vm:11]
GosubIf("Local/1001@from-internal-f702,2", "0?docfu|1") in new stack
   -- Executing [s@macro-exten-vm:12]
GosubIf("Local/1001@from-internal-f702,2", "0?docfb|1") in new stack
   -- Executing [s@macro-exten-vm:13]
Set("Local/1001@from-internal-f702,2", "DIALSTATUS=CHANUNAVAIL") in new stack
   -- Executing [s@macro-exten-vm:14]
NoOp("Local/1001@from-internal-f702,2", "Voicemail is novm") in new stack
   -- Executing [s@macro-exten-vm:15]
GotoIf("Local/1001@from-internal-f702,2", "1?s-CHANUNAVAIL|1") in new stack
   -- Goto (macro-exten-vm,s-CHANUNAVAIL,1)
   -- Executing [s-CHANUNAVAIL@macro-exten-vm:1] PlayTones("Local/1001@from-internal-f702,2", "congestion") in new stack
   -- Executing [s-CHANUNAVAIL@macro-exten-vm:2] Congestion("Local/1001@from-internal-f702,2", "10") in new stack
   > Channel Local/1001@from-internal-f702,1 was never answered.
  == Spawn extension (macro-exten-vm, s-CHANUNAVAIL, 2) exited non-zero on 'Local/1001@from-internal-f702,2' in macro 'exten-vm'
  == Spawn extension (macro-exten-vm, s-CHANUNAVAIL, 2) exited non-zero on 'Local/1001@from-internal-f702,2'
  == End MixMonitor Recording Local/1001@from-internal-f702,2
  == Manager 'queuemetrics' logged off from 192.168.2.144

////////////////////////////////////////////////////////
Agent 1003 pickup the call. Admin use live call monitor to listen this call. Admin use extension 1001.
We use Elastix 1.4 with Queuemetrics 1.6.1
Thanks.

QueueMetrics:
Try changing the dialplan so that SIP/1001 is called instead of Local/1001@from-internal

ledainam:
When we changed the dialplan , 1001 always show busy when we use live mornitor call.

QueueMetrics:
What do you mean?

ledainam:
After we change SIP/1001 to Local/1001@from-internal in dialplan, when we make a call and 1003 pickup this call. We use extension 1001 to listen live call. But we can't listen anything. Extension 1001 is available to pickup . But in log , we alway see extension 1001 have "busy" status.
Thankss

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