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QueueMetrics 13.12 released today
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QueueMetrics:
We are proud to announce that QueueMetrics 13.12 was release earlier today.
Here are the complete release notes. If are looking for a simpler introduction, please see our What's new in QueueMetrics 13.12 tutorial.
We recommend that you upgrade your QueueMetrics system.
Upgrades to QA
* Management by exception: you can dynamically filter which items you want to see in a QA form
* Overall QA summary: it is now possible to see an avaerage for the whole form
* Queue pull-down box: in QA and elsewhere, combo boxes are now searchable
* Hi-liting criteria not at target: in the Performace Tracker page you can higlight elements dynamically
* Editable names for QA levels: you can have different names or remove a score range altogehter from your forms
* Section-level shortcuts and auto-fails: it is possible to earmerk a QA item so that sets the score for the whole section to zero if it fails.
1894 Missing and zeroed items both show as N/A
1914 QA: management by exception
1915 Overall QA Summary
1916 Easier way to select queue - Multiple Queue Pull Down Boxes
1917 Hi-lite criteria not at target
1918 Add the Call Detail Box to Performance Tracker
1939 Link to call details from the QAS screen
2052 Changing names to QA levels
2061 Points by section in QA form
2062 Section-level auto-fails
2067 Section-level shortcuts
2096 Forms with data in them should not be editable
AGENT PAGE
* Automated refresh on agent events when running in ActivePolling mode
* Correct sort order of calls
* Setting of call statuses
* Improved support for IE
* Correct display of conversation time for live calls
1885 Agent page: add cache breaker for IE
1888 Agent page: Call order
1890 Talking time refresh on the realtime agent page
1967 Agent page does not refresh if no login or no calls are present
1969 Agent dialout issue (on popup)
2016 Agent code locking should NOT be on from the RT page
2025 After 30 min. is not possible to change call status
REALTIME PAGE
* The action wand does not disappear anymore
* Correct IVR timing
* A few fixes on how agents were counted in corner cases
1891 Wand too easy to hide
1904 Incorrect number of agents per queue on the RT page
1933 Detecting queue changes in Rt page
1937 Wrong number of agents in queue
2058 Incorrect IVR time in realtime page
REPORTS
* Improved generation of XLS and PDF documents
* Percentages of calls taken and lost displayed on top of the page
* A few fixes for IVR measurement
* Improved Oreka integration for audio/video playback
1889 Oreka: will not retrieve files in Centralized/Secure
1898 Agent outcomes
1911 Recording export will not work with an authenticated OrkWeb session
1913 Custom report pages
1924 New data block: Report summary
1925 Wrong IVR time on lost calls
1953 Error: XLS export: too many rows
1954 Error: XLS export: sheet already present
1971 PDF & XLS files generated by QM does not support the French and Korean characters
1973 Realtime and historical report agent sessions shows different results
2054 Show percentages on top page
CRM INTEGRATION
1882 [CRM] SugarCRM
1883 [CRM] VTIGER
1884 CRM integration
INTEGRATION
2043 New transfer verbs in Asterisk 12
2057 Support Callweaver AMI
2064 Watchdog to check if the system is still running
MISC BUGS
1886 Query cache: wrong stats on reset
1887 Cache: partition name should be case-insensitive
1893 Turning off QM news leaves title visible
1898 Agent outcomes
1903 Incorrect SLA data out of XML-RPC interface
1912 Moving payroll sessions to the same timestamp
1928 Recordings for another call is shown on the call detail
1938 Pause codes of type ADMIN
1940 Removing a payroll note from the GUI
1949 Templates are not read by the configuration wizard
1957 Firefox clears all user keys
1958 Error changing pause codes - nothing happens
1961 Avoid logging run times as SEVERE
1970 Asterisk 1.8 for outbound calls shows a warning
1992 Can't set the 'Call Flow' option of a queue as 'Undefined'
1993 Queues with 'Undefined' call flow have no icon
2023 Enlarge Default Queue URL
2044 Filter do not clear
2048 Error when sorting by description in Agent Groups
2053 Graphs in IE appear all black
2055 Add key to demoadmin in rpm install
2086 Graphs disappear with HTML5 doctype
2089 Wrong title in report (Portuguese)
RonCB:
Hi.
They just installed your latest version and uptill now it looks great.
But still have some questions?
Is there more information about the new (beta)Agent page?
And your talking about the new active polling mode. Is that standard? If not where to set it.
Ron
mirkox:
Hi Ron.
--- Quote from: RonCB on January 19, 2014, 01:13:06 ---They just installed your latest version and uptill now it looks great.
--- End quote ---
Nice to hear that; thank you!
--- Quote from: RonCB on January 19, 2014, 01:13:06 ---Is there more information about the new (beta)Agent page?
--- End quote ---
We're developing the new Agent's page and we think it will be a big surprise because introduces a new efficient way to work with QueueMetrics. We're working hard on this and will be available for the next release of QueueMetrics.
It's true, now there's a beta version of the agent's page with an hidden security key, but this page is just an internal test that we use to test QueueMetrics' communication with server and nothing has to share with the one that will be released soon.
--- Quote from: RonCB on January 19, 2014, 01:13:06 ---And your talking about the new active polling mode. Is that standard? If not where to set it.
--- End quote ---
This is how to enable Active Polling: http://manuals.loway.ch/QM_UserManual-chunked/ch08.html#Agent_page_auto_refresh
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