QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on July 12, 2010, 18:11:58

Title: Some calls appear with ID call
Post by: emel_punk on July 12, 2010, 18:11:58

Hello

few days ago, i've updated QM from 1.5.2 to 1.6.1  and it works great.

but i have notice that now i have some outbound calls with  CALLER an asterisc (*), this only happen when someone callme and its a private number but,  this is not the case, we are calling our clients.
so i decided to check out mysql database CDR and the caller number is on it. Also i checked out  the logs file and its  correctl loggedy  the caller number so, whats the deal? .

here is a photo

http://i279.photobucket.com/albums/kk121/emel_punk/imagenqmconasteriscos.png

Thanks

???

Title: Re: Some calls appear with ID call
Post by: QueueMetrics on July 13, 2010, 14:08:32

This usually happens when there is a double closure for the call, i.e., wrong data on the queue_log.
Can you post a piece of your queue_log showing the problem?

Title: Re: Some calls appear with ID call
Post by: emel_punk on July 13, 2010, 23:59:47

Oh thanks, i see that my calls is getting duplicated on queue_logs.

Thanks !!  ;)

Title: Re: Some calls appear with ID call
Post by: QueueMetrics on July 14, 2010, 10:31:00

You should investigate as why this happens at the Asterisk level.