QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: Mlib on March 05, 2008, 20:25:51

Title: Can't unpack QM
Post by: Mlib on March 05, 2008, 20:25:51

Hello, I can't unpack the QM, first i download it using wget command, then when i'm going to download using tar -zxvf command, then this appears:

tar: QueueMetrics-1.4.3-trial.tar.gz: Cannot open: No such file or directory
tar: Error is not recoverable: exiting now
tar: Child returned status 2
tar: Error exit delayed from previous errors

I don'nt know what's happening
Help me please!

Title: Re: Can't unpack QM
Post by: QueueMetrics on March 06, 2008, 10:01:18

Try deleting the file and downloading it again.

If you want to be sure, run:

Code: [Select]

[root@pbx root]# md5sum QueueMetrics-1.4.3-trial.tar.gz

d0c4fd7569131c62e16cf177ed44a7c8  QueueMetrics-1.4.3-trial.tar.gz

Title: Re: Can't unpack QM
Post by: Mlib on March 13, 2008, 18:03:59

Hello, thanks, I deleted the QM and installed again and it works!!

But now I have a new problem.

I edited the web.xml in the part:

<param-value>jdbc:mysql://my server ip/queuemetrics?autoReconnect=true&zeroDateTimeBehavior=convertToNull&

Then I restarted my servlet container and pointed to my web browser the following:
http://my server ip:8080/queuemetrics

After i did this nothing happen! Also i point to the JDBC tester page and happened the same...nothing!!!
I know that i'm doing or i done something wrong, but i need your help to figure out.
Thanks

Title: Re: Can't unpack QM
Post by: QueueMetrics on March 14, 2008, 10:32:39

1. is Java actually running?
2. is Tomcat working? http://serverip:8080/ should show the Tomcat home page
3. are you installing on CentOS 5?

Title: Re: Can't unpack QM
Post by: Mlib on March 14, 2008, 20:48:09

I don't know if Java is running and I can't access the Tomcat home page.

Title: Re: Can't unpack QM
Post by: QueueMetrics on March 17, 2008, 13:58:18

try running

ps fax | grep java

and

lsof -i | grep java

and post the results here.

Title: Re: Can't unpack QM
Post by: Mlib on March 17, 2008, 14:27:41

[root@56-47 ~]# ps fax | grep java
11262 pts/1 S+ 0:00 \_ grep java
[root@56-47 ~]# lsof i | grep java
lsof: status error on i: No such file or directory
lsof 4.74
latest revision: ftp://lsof.itap.purdue.edu/pub/tools/unix/lsof/
latest FAQ: ftp://lsof.itap.purdue.edu/pub/tools/unix/lsof/FAQ
latest man page: ftp://lsof.itap.purdue.edu/pub/tools/unix/lsof/lsof_man
usage: [-?abhlnNoOPRstUvV] [+|-c c] [+|-d s] [+D D] [+|-f]
[-F [f]] [-g ] [-i ] [+|-L [l]] [+m [m]] [+|-M] [-o
]
[-p s]
[+|-r [t]] [-S [t]] [-T [t]] [-u s] [+|-w] [-x [fl]] [--] [names]

Please explain me what means this.

Title: Re: Can't unpack QM
Post by: Mlib on March 17, 2008, 18:35:25

Hi, I think that i'm having problems with Java Installation.

First, I'm istalling on Fedora Core.

To install JDK i went to:
1. http://java.sun.com/javase/downloads/index_jdk5.jsp, then click in download the JDK 6 Update 5, i accepted the license agreement, in the Linux Platform I used the Linux RPM in self-extracting file (jdk-6u5-linux-i586-rpm.bin)
2. Then it was downloaded in the /usr/local directory.
3. Put chmod chmod +x jdk-6u5-linux-i586-rpm.bin
4. Put ./jdk-6u5-linux-i586.rpm.bin, after this, a message appear and i can't read the license agreement.

This is the message:

./jdk-6u5-linux-i586-rpm.bin: line 1: syntax error near unexpected token `newline'
./jdk-6u5-linux-i586-rpm.bin: line 1: `<!doctype html public "-//W3C//DTD HTML 3.2 Final//EN">'

Title: Re: Can't unpack QM
Post by: QueueMetrics on March 17, 2008, 21:25:54

Can't you use the "yum" automated installation? it will install everything by itself....

Title: Re: Can't unpack QM
Post by: Mlib on March 18, 2008, 23:07:21

Ok thank you very much, I did with the yum and it works!! But I think that is important to know both ways, the easy and the hard, and I really appreciate that u can help me with the hard one.

thanks

Title: Re: Can't unpack QM
Post by: QueueMetrics on March 19, 2008, 09:22:04

I think that your java install package has some problems - maybe it's corrupted? try and download another version from Sun's site (QM is not really picky about which JVM it runs on), verify the SHA signature, then

Code: [Select]

chmod a+x jdk-version.bin
./jdk-version.bin

It should run and install after that.

Title: Re: Can't unpack QM
Post by: Mlib on March 19, 2008, 20:49:50

What i have to do to verify the SHA signature?

Title: Re: Can't unpack QM
Post by: QueueMetrics on March 21, 2008, 10:19:03

md5sum filename

Title: Very Important Question
Post by: Mlib on April 03, 2008, 20:56:02

Hello everyone, I haven't see that Queuemetrics is free for only two agents, and I need to implement a free monitoring systems for 6 agents. Do you know of other Monitoring Systems for Call Center based on Asterisk , that is free for 6 agents or 10, or maybe one that is more cheap than QM. I don't know if this is possible to find, but if you know of one, please write me.

thanks

waiting for an answer