QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: torontob on January 13, 2011, 23:49:17

Title: How to get a report of a pause code only?
Post by: torontob on January 13, 2011, 23:49:17

Hi,

Is there any way to get just report of a custom PAUSE code that I created? I want to see how many of the agents used LUNCH BREAK pause code this this month and for how long.

Please detail a bit.

Thanks

Title: Re: How to get a report of a pause code only?
Post by: QueueMetrics on January 14, 2011, 09:59:41

Custom reports -> Call criteria -> Outcome: LUNCH

Choose the period and queues and RUN.

Title: Re: How to get a report of a pause code only?
Post by: torontob on January 14, 2011, 16:41:42

Outcome includes outcome like Answered, Sale, Transfer to IVR, etc,,,,,and not the PAUSE codes.

Are you sure?

Thanks

Title: Re: How to get a report of a pause code only?
Post by: QueueMetrics on January 18, 2011, 15:58:39

Yes sorry you are right. There is no way to search for a pause code now.

Title: Re: How to get a report of a pause code only?
Post by: torontob on January 18, 2011, 16:32:20

Actually, "Ag. Dt." tab when doing a custom report is the search for all session types and the pause codes. It includes all the data in PAUSE codes.

-Bruce

Title: Re: How to get a report of a pause code only?
Post by: QueueMetrics on January 19, 2011, 09:09:42

 ;D