QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: binbin on October 16, 2008, 04:29:47

Title: How to see logged off user in RT
Post by: binbin on October 16, 2008, 04:29:47

Hi
I would like to see logged off agents in RT monitoring, Is this possible?
Thanks for your comments.

Title: Re: How to see logged off user in RT
Post by: QueueMetrics on October 16, 2008, 08:40:59

Not at the moment. Why do you need to see them?

Title: Re: How to see logged off user in RT
Post by: binbin on October 17, 2008, 20:47:02

Thanks for your response
My supervisors want to see how many people they have no matters if the are logged in or logged off
I was thinking on creating a new PAUSEREASON "Logged off" so they can see the agent in the RT but I don't if this can affect some feature.
Please advice
Thanks

Title: Re: How to see logged off user in RT
Post by: QueueMetrics on October 18, 2008, 09:55:10

That sounds a bit extreme. You should use a pause to track a temporary absence, but your supervisors should know who they have working with them. Or your problem is that supervision lists are dynamic and they actually don't know?

Title: Re: How to see logged off user in RT
Post by: binbin on October 19, 2008, 02:33:40

Yes it is dynamic shifts
What would you suggest?