QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: i314ck on April 29, 2014, 16:24:20

Title: Queuemetrics 12.2.4 with Asterisk 11.7
Post by: i314ck on April 29, 2014, 16:24:20

Hi All
I installed queuemetrics 12.2.4 on Elastix (with Asterisk version 11.7). When i running AMI tester on dbtest webpage, got this error :

 AMI URL: tcp:admin:amp111@127.0.0.1:5038
ERR    Problem: AMI query failed

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Error TCP connecting to: 127.0.0.1:5038 timeout: 2000ms

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Unknown ACM version: 'Asterisk Call Manager/1.3 ' at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openSocket(AstManagerThroughSocket.java:134) at it.loway.app.queuemetrics.asterisk.manager.DataSources.AstManagerThroughSocket.openDataSource(AstManagerThroughSocket.java:53) at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:73)
     AMI Dialog took 22 ms


I checked AMI admin user and secret is right. i can telnet to localhost on port 5038 and login successful with admin user.
Please check this for me.
Thanks for your help !

Title: Re: Queuemetrics 12.2.4 with Asterisk 11.7
Post by: QueueMetrics on May 02, 2014, 10:57:44

Just update QM to the latest version and it will work.

Title: Re: Queuemetrics 12.2.4 with Asterisk 11.7
Post by: i314ck on May 05, 2014, 11:52:59

Hi
But my license file only work with Queuemetrics 12.2.4, how can i upgrade my license to work with lasest Queuemetrics version ?

Thanks & Regards

Title: Re: Queuemetrics 12.2.4 with Asterisk 11.7
Post by: mirkox on May 07, 2014, 15:18:36

Hi,

don't worry, your license will work with every version of QueueMetrics; updates are free  :)

Update with:

Code: [Select]

yum update queuemetrics
Kind Regards
Mirko