QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: lady_cr0ft on October 15, 2008, 16:26:22

Title: Queue Logs and Recordings
Post by: lady_cr0ft on October 15, 2008, 16:26:22

 :) Hi, I'm planning to make a new server, I would like the new server to contain old server's queue logs and recordings. I tried uploading old server's queue log to the new server and it worked. However, when I copied the recordings of old server to new server when I run custom report and clicked the magnifying glass icon the pop up window does not display the link of the recording of that particular call.  ??? I'm not sure if I missed out anything. Has anyone tried this before?

Title: Re: Queue Logs and Recordings
Post by: QueueMetrics on October 16, 2008, 08:34:42

There is no reason why the files should not be found if you copied them over and copied a working configuration as well. The first thibng I'm thinking of is that the audio files have not ben put into the correct folder.