QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: RonCB on February 12, 2014, 22:54:49

Title: creating QA records
Post by: RonCB on February 12, 2014, 22:54:49

Hi.

This week we presented the QA forms and reports to our teamleaders. The used the work with old plain Excel sheets for QA on telephone and e-mail contacts
Ofcourse they asked the million dollar question: Is it possible to create a QA record without a call?

That way we can use the QA forms and reports for more contacts besides telephone calls.

Ron.

Title: Re: creating QA records
Post by: QueueMetrics on February 14, 2014, 09:35:25

What do you mean "without a call"? a QM form is linked to the unique-id of a call, but thee is nothing preventing you from writing "fake" logs for calls :)