QueueMetrics > Running QueueMetrics

Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE

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torontob:
Even with the claim of fixing it, this bug still exists. An agent can pick up "-" simply dash as the reason code for a PAUSE CODE. This shouldn't be allowed and that is why the Bug #1202 was created. It's claimed to have been fixed in the latest version but it's not.

QueueMetrics:
Did you set the related activation property?

torontob:
Hello,

I have not. Where is that found?

I am afraid you are not getting the point. It's described in this post and agreed by you:
http://forum.queuemetrics.com/index.php?topic=1118.0

Or there is a slight chance I am missing a parameter in configuration.properties file even though I looked it all over.

Thanks

torontob:
Hello,

Anything to this?

QueueMetrics:
Did you set


--- Quote ---default.pausecoderequired=true
--- End quote ---

?

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