QueueMetrics > Running QueueMetrics
Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
torontob:
Even with the claim of fixing it, this bug still exists. An agent can pick up "-" simply dash as the reason code for a PAUSE CODE. This shouldn't be allowed and that is why the Bug #1202 was created. It's claimed to have been fixed in the latest version but it's not.
QueueMetrics:
Did you set the related activation property?
torontob:
Hello,
I have not. Where is that found?
I am afraid you are not getting the point. It's described in this post and agreed by you:
http://forum.queuemetrics.com/index.php?topic=1118.0
Or there is a slight chance I am missing a parameter in configuration.properties file even though I looked it all over.
Thanks
torontob:
Hello,
Anything to this?
QueueMetrics:
Did you set
--- Quote ---default.pausecoderequired=true
--- End quote ---
?
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