QueueMetrics > Running QueueMetrics

Display Call lengths in seconds rather than HHMMSS

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gavinlew:
Hi All,

Can the daily reports/weekly reports/30 day reports etc, be modified so all the call lengths are returned in seconds rather than hours/minutes/seconds?

The average call length is reported correctly in seconds, however as below - Min/Max/Total is in Minutes Seconds.

Many Thanks

gavin

Average call length:      256.7 s.
Min call length:    2:00
Max call length:    11:11
Total call length:    38:30

QueueMetrics:
Not at  the moment - why would you want that? :)

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