QueueMetrics > Scripting QueueMetrics

Wallboard Example script

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Richarddb:
I have exactly the same situation. The data about the agents is shown, but not the numbers of calls waiting and agents available (Upper screen) Does anyone know why this is?

I also would like to add the status 'pause' to the agents, anyone who knows how to add this option in the script?

QueueMetrics:
You have to edit the script, likely the positions have changed.

Richarddb:
I didn't change anything in the script, except the names of the queues and the user for robot, so that's why it's strange that i dont get that data. Anything that can solve this?

QueueMetrics:
Yes but the script is for a very old version of QM - maybe it's not reading data it's expected to read. You should ask its author for help.

Tiago:
Hi Guys,


Anyone knows in windows how can i put this kind of script working ?


Many thanks

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