QueueMetrics > General Asterisk configuration

Unanswer Calls report problem

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jnicola:
Hello all! ,
I'm having problems with unanswer calls report. I'm sure agents doesn't answer calls, and i can't see that in the "unanswer calls" report. I attach a .png
Calls are "incoming calls".
Agent 205 (in .png), was ringing a lot of time. Agent didn't answer the call. The report doesn't show that.
Can somebody help me?

thanks !!

Juan

QueueMetrics:
That is not counted as "unanswered call" unless no agent ever happens. But it will have a high number of "attempts", and your agent will display a high number of "lost attempts".

jnicola:
aaaaaaaaaaaa!!!!  thank you very much.!

Regards

Ing. Juan Nicola

QueueMetrics:
 ;D

Tumelo Lathane:
Hi,

I have a similar issue, our call centre manager would like to see the name of the agents that were the last attemmpted on the "Agent" column.  We are able to see the name of the last attempted agent if w click on the "details" button.

This should apply to inbound calls. i'm using QM 1.7.1.0 and asterisk 1.8.13.0 FreePBX 2.10.0.8.

e.g. below, all agents that didn't answer incoming calls on a queue are not displayed on the "Agent" column, is it possible to show attemped agents for inbound calls?

or is there a way you can pull a report of "unanswered calls by agents"?



Many Thanks
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