QueueMetrics > Running QueueMetrics

Waiting calls, explanation

(1/1)

Saúl Ortega:
Hello.




What means the #5?

What means te green color in the waiting time (0:47)?

QueueMetrics:
The #5 means that the call attempted #5 times to connect to an agent, and the last attempt was for "Luz Marina". The green and red numbers are values that are ongoing.

Navigation

[0] Message Index