QueueMetrics > Running QueueMetrics

How to get a report of a pause code only?

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torontob:
Hi,

Is there any way to get just report of a custom PAUSE code that I created? I want to see how many of the agents used LUNCH BREAK pause code this this month and for how long.

Please detail a bit.

Thanks

QueueMetrics:
Custom reports -> Call criteria -> Outcome: LUNCH

Choose the period and queues and RUN.

torontob:
Outcome includes outcome like Answered, Sale, Transfer to IVR, etc,,,,,and not the PAUSE codes.

Are you sure?

Thanks

QueueMetrics:
Yes sorry you are right. There is no way to search for a pause code now.

torontob:
Actually, "Ag. Dt." tab when doing a custom report is the search for all session types and the pause codes. It includes all the data in PAUSE codes.

-Bruce

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