QueueMetrics > General Asterisk configuration

Novice installing Queuemetrics (Asterisks)?

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nighttraindb:
First, thank you for taking the time to read this.  As stated I am a novice however I can reverse engineer pretty well when atleast pointed in the right direction and realize your suggestions can not hold you accountable for any errors on my part  :)

I had a programmer install Queuemetrics on my Asterisks system.   However, since that time I have had another programmer install one of those   voice prompts when you first call Press 1 for a live   rep     Press 2 to pay through our automated system.

When you press 1 the call is routed to our office number...

I am sure this is the reason why our system has -- stopped--  recording incoming conversations.  It now only records for a few seconds then when the call is transferred to the actual office the recording ends.    This happens when we transfer calls in the office...   so again I am pretty sure it is working under the same premise...

Basically, I would like it to not record the convo until -- after-- the customer presses 1  which routes them to a live rep.

Can anyone point me to where the file would be that I would "tweak"?

Thanks for any suggestions you can provide.

QueueMetrics:
It frankly depends on which GUi (if any) you use to set up your Asterisk....

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